Documentation
Everything you need to know about using Tracehub Shopify app for Digital Product Passports and ESPR compliance.
Getting Started
Installation
- Install Tracehub from the Shopify App Store
- Authorize the app to access your product data
- Sync your products to automatically create Digital Product Passports
Quick Setup
Sync Products
Click "Sync Now" on the Dashboard to import your Shopify products
Review DPPs
Check the Products page to see your Digital Product Passports
Add Theme Blocks
Go to Online Store > Themes > Customize to add passport blocks
Fill Data
Use AI Auto-Fill or manually complete passport information
Product Sync
Tracehub automatically syncs your Shopify products to create Digital Product Passports (DPPs). Each product gets its own passport with a unique QR code.
Automatic Sync (Webhooks)
Products are automatically synced when created, updated, or deleted in Shopify. No manual action required.
Manual Sync
Click "Sync Now" on the Dashboard. Use for initial setup or to force a refresh.
Sync Status
Digital Product Passports
A Digital Product Passport (DPP) is a digital record containing sustainability and compliance information about your product. Required by EU ESPR regulations starting 2027.
DPP Fields
| Field | Description | Weight |
|---|---|---|
| Materials | Material composition and sourcing | 25% |
| Environmental | Carbon footprint, certifications | 30% |
| Repair | Care instructions, repairability | 20% |
| Recycling | End-of-life disposal guidance | 15% |
| Compliance | ESPR/regulatory compliance info | 10% |
Completeness Score
QR Codes
Each product gets a unique QR code that links to its public passport page. Customers can scan to view material information, sustainability credentials, care instructions, and recycling guidance.
Theme Integration
Add Tracehub blocks to your Shopify theme to display passport information on product pages.
Installation
- Go to Online Store > Themes > Customize
- Navigate to a product page template
- Click Add block and find Tracehub blocks under "Apps"
- Configure block settings and save
Available Blocks
Digital Product Passport QR
Displays a QR code linking to the product's passport.
Sustainability Badge
Shows the product's eco-score and sustainability tier.
Care Instructions
Displays repair and maintenance information.
Circular Economy
Shows recycling and end-of-life guidance.
Product Story
Displays materials, origin, and manufacturer information.
Dashboard & Analytics
Overview Metrics
Data Completeness
Visual breakdown of your passport data quality with a pie chart showing filled vs empty fields, field-by-field completion status, and quick actions to improve scores.
Insights
AI-powered recommendations for improving your passports including missing field suggestions, compliance warnings, and optimization tips.
AI Auto-Fill
AI Auto-Fill uses GPT-4o-mini to automatically populate DPP fields based on product title and description, product type and tags, vendor information, and product images.
Using Auto-Fill
- Go to a product's passport page
- Click "AI Auto-Fill"
- Review and approve generated content
- Save changes
Batch Auto-Fill
- Go to Products page
- Select products
- Click "Batch Auto-Fill"
- Review results
AI Limits by Plan
ESPR Compliance
The Ecodesign for Sustainable Products Regulation (ESPR) is an EU regulation requiring Digital Product Passports for products sold in the EU.
Timeline
Covered Categories
- Textiles & Apparel
- Electronics
- Furniture
- Batteries
Compliance Checklist
- Material composition
- Environmental impact
- Repairability info
- Recycling instructions
- Supply chain data
Billing & Plans
| Plan | Price | Products | AI Operations |
|---|---|---|---|
| FREE | $0/mo | 10 | 10/mo |
| BASIC | $39/mo | 100 | 100/mo |
| PRO | $79/mo | 1,000 | 1,000/mo |
| ENTERPRISE | $159/mo | Unlimited | Unlimited |
Upgrading
- Go to Settings > Billing
- Select your desired plan
- Confirm through Shopify billing
- Features unlock immediately
Data & Privacy
Tracehub is committed to protecting your data and maintaining full compliance with EU data protection regulations.
Our Role as Data Processor
When you use Tracehub, we act as a Data Processor under GDPR. This means:
- You (the merchant) remain the Data Controller of your product and customer data
- We process data only according to your instructions and for providing our services
- We implement appropriate technical and organizational security measures
- We do not sell, share, or use your data for purposes other than providing the Tracehub service
How We Handle Your Data
Storage
All data is stored on EU-based servers with enterprise-grade encryption at rest and in transit.
Retention
Product passport data is retained for up to 10 years to meet ESPR requirements. You can request deletion at any time.
Access
Only authorized personnel have access to your data, with strict access controls and audit logging.
Sub-processors
We use carefully vetted sub-processors (cloud hosting, AI services) all compliant with GDPR.
Compliance & Certifications
For enterprise customers requiring a formal Data Processing Agreement (DPA), please review our standard DPA document.
Data Processing Agreement
Our DPA outlines the terms under which we process your data, including security measures, sub-processor lists, and your rights as data controller.
View Data Processing AgreementFAQ
Do I need technical knowledge to use Tracehub?
No. Tracehub is designed for non-technical users. Installation and setup take minutes.
Does Tracehub work with all Shopify themes?
Yes. Theme blocks work with all Online Store 2.0 themes. Legacy themes may require manual integration.
Why aren't my products syncing?
Check that webhooks are properly configured. Try a manual sync from the Dashboard. Contact support if issues persist.
Is AI-generated content accurate?
AI content should be reviewed before publishing. It provides a starting point based on available product data.
Is Tracehub compliant with ESPR?
Tracehub helps you prepare for ESPR requirements. Final compliance depends on accurate data entry.
Can I downgrade my plan?
Yes. Changes take effect at the next billing cycle. Excess products become read-only.
Support
Need help? Reach out to our support team.
support@tracehub.app